WEBSITE MAINTENANCE AGREEMENT
PARTIES
(1) SIMA Digital
(2) [THE CLIENT]
THIS AGREEMENT is made on ________________________
Commencement date: _________________________
Period covered by this agreement: Twelve months from Commencement Date
MAINTENANCE COVERS
Addition/deletion of photos on the gallery page. Images should be supplied in a minimum 1920px wide
Addition/deletion of non SIMA products via csv file supplied by CLIENT
Addition/deletion of client testimonials
Addition/deletion of the new text
Edit/revision of the current text
Editing of on-page SEO, for example, Meta tags – title, description, keywords
Use of our proprietary plugins to improve site performance and features
Updates – core WordPress and WooCommerce
Updates – Theme and Plugins
Database optimisation
Image optimisation
On-page SEO best practice monitoring
Site speed monitoring and optimisation
Find and fix 404 errors
Protection of website against hackers
Regular backups of the website
Monitoring website functionality and installation of upgrades where necessary – should plugins fail as a result of WordPress software updates, plugins may need to be upgraded/replaced to accommodate the newer version
Liaison with the hosting company regarding any server issues
Resetting of account passwords. (hosting & WordPress)
MAINTENANCE NOT COVERED
Website redesign for updates to more than 10% of a web page
Working on to 3rd party supplier solutions
Monitoring of Google reviews
AGREEMENT
SIMA Digital will provide the client with updates, as outlined above, to the website for the twelve months covered by this maintenance contract. Support will be provided from 1 February 2022 to 31 January 2023 inclusive once payment has been received for THE CLIENT website invoice.
THE CLIENT agrees that SIMA Digital will be the sole provider of maintenance services for the website for the duration of the maintenance contract, and no other party will have access to or rights to change the website. Should a party other than SIMA Digital make changes to the website, work required to correct any resulting errors will be charged at the hourly rate specified below.
DEADLINES & DELIVERABLES
SIMA Digital will respond to maintenance requests from the client by the following business day, via your Plutio project dashboard. Any concerns over meeting this deadline will be notified to the Client with the reason for this and the planned resolution.
ADDITIONAL SERVICES
Any revisions, additions or redesigns the client requests that are not covered in the website maintenance agreement will be considered “additional” and will require separate agreement and payment. Work outside of the scope of this agreement will be charged at R750 per hour.
AUTHORISATION
THE CLIENT hereby authorises SIMA Digital to access their web hosting account, providing active username/password combinations. THE CLIENT will then be responsible for the monthly payments to the web host if not hosted by SIMA Digital.
A monthly retainer of R1,497.00
Invoiced monthly on the 20th
The payment due date is no later than the last day of the month
Delays and failure to pay your retainer will put your maintenance work on hold unless otherwise communicated
Client Name: ____________________________
Business Name: _________________________